Why You Can’t Rely on CVs (or Referees) Anymore - And What to Use Instead
For decades, hiring decisions have started in the same way: a stack of CVs, a few quick interviews, and a couple of referees to confirm what’s on paper.
But work has changed dramatically. Hybrid teams, complex compliance frameworks, and roles that require sharper judgment and adaptability mean that the traditional signals of potential are no longer enough.
It’s not that CVs and referees are useless, they’re just incomplete. In fact, in most cases, they tell us surprisingly little about how someone will actually perform.
If you want to make better hiring decisions — fairer, faster, and more predictive — the answer lies in structured interviews and validated assessments.
THE DECLINE OF THE CV AS A RELIABLE PREDICTOR
The CV was never designed to measure capability; it was designed to summarise history. Yet, for many organisations, it still dictates who gets a call and who doesn’t.
The problem? Experience doesn’t equal performance. A 2023 meta-analysis published in the Journal of Applied Psychology found that years of experience predict less than 3% of the variation in future job performance. In other words, someone can look “perfect on paper” and still underperform once they start.
There are a few reasons for that:
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Inflation of experience. Job titles, achievements and responsibilities are often overstated.
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Context blindness. A CV can’t show the conditions a person worked under – the size of the team, the pace, the support systems, or the complexity of the role.
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Bias. Hiring managers unconsciously favour certain universities, companies, or even formatting styles, creating an uneven playing field long before interviews begin.
When you’re hiring at scale, especially in environments where safety, compliance or team reliability matter, these inconsistencies multiply. The CV becomes noise.
The Problem With Referees
Reference checks are meant to provide balance, a dose of objectivity to the candidate’s own version of events. In reality, they rarely do.
Most referees are chosen because they’ll say something positive. Many are cautious to avoid legal risk. And with limited structure around what questions are asked, the insights you get back are patchy at best.
A 2022 CIPD survey found that 46% of HR professionals admit they treat reference checks as a formality rather than a meaningful data point. That’s telling.
Referees can confirm that someone worked somewhere, but they can’t reliably predict how they’ll perform next. And in an age of skill-based, cross-industry hiring, that’s what really matters.
STRUCTURED INTERVIEWS: RIGOUR MEETS FAIRNESS
VALIDATED ASSESSMENTS: TURNING INSIGHT INTO PREDICTABILITY
THE POWER OF COMBINING THE TWO
GET IN TOUCH
The most effective hiring strategies today combine structure, science, and simplicity. Structured interviews bring fairness and consistency. Validated assessments bring proof.
Together, they replace intuition with intelligence, and that’s what modern hiring demands.
If you want to talk to one of our experts about our tailored solutions, get in touch with our team here, or call 03 9040 1700 to learn more.
