Why You Can’t Rely on CVs (or Referees) Anymore - And What to Use Instead

For decades, hiring decisions have started in the same way: a stack of CVs, a few quick interviews, and a couple of referees to confirm what’s on paper.

But work has changed dramatically. Hybrid teams, complex compliance frameworks, and roles that require sharper judgment and adaptability mean that the traditional signals of potential are no longer enough.

It’s not that CVs and referees are useless, they’re just incomplete. In fact, in most cases, they tell us surprisingly little about how someone will actually perform.

If you want to make better hiring decisions — fairer, faster, and more predictive — the answer lies in structured interviews and validated assessments.

THE DECLINE OF THE CV AS A RELIABLE PREDICTOR

The CV was never designed to measure capability; it was designed to summarise history. Yet, for many organisations, it still dictates who gets a call and who doesn’t.

The problem? Experience doesn’t equal performance. A 2023 meta-analysis published in the Journal of Applied Psychology found that years of experience predict less than 3% of the variation in future job performance. In other words, someone can look “perfect on paper” and still underperform once they start.

There are a few reasons for that:

  • Inflation of experience. Job titles, achievements and responsibilities are often overstated.

  • Context blindness. A CV can’t show the conditions a person worked under – the size of the team, the pace, the support systems, or the complexity of the role.

  • Bias. Hiring managers unconsciously favour certain universities, companies, or even formatting styles, creating an uneven playing field long before interviews begin.

When you’re hiring at scale, especially in environments where safety, compliance or team reliability matter, these inconsistencies multiply. The CV becomes noise.

The Problem With Referees

Reference checks are meant to provide balance, a dose of objectivity to the candidate’s own version of events. In reality, they rarely do.

Most referees are chosen because they’ll say something positive. Many are cautious to avoid legal risk. And with limited structure around what questions are asked, the insights you get back are patchy at best.

A 2022 CIPD survey found that 46% of HR professionals admit they treat reference checks as a formality rather than a meaningful data point. That’s telling.

Referees can confirm that someone worked somewhere, but they can’t reliably predict how they’ll perform next. And in an age of skill-based, cross-industry hiring, that’s what really matters.

STRUCTURED INTERVIEWS: RIGOUR MEETS FAIRNESS

Structured interviews have emerged as one of the most powerful tools to improve hiring accuracy and fairness.

They’re not a script, they’re a system. Every candidate is asked the same, job-relevant questions and evaluated against the same scoring criteria. The structure eliminates bias, reduces noise and helps you compare candidates on consistent, observable behaviours.

Why They Work

  • They predict performance. Research from Schmidt & Hunter shows structured interviews have a predictive validity of around 0.6 — roughly double that of unstructured interviews.

  • They support compliance. When decisions are challenged, structured interviews provide a documented, defensible rationale.

  • They create a better candidate experience. Fairness isn’t just ethical; it’s commercial. Candidates notice when they’re being evaluated systematically rather than arbitrarily.

What It Looks Like in Practice

Imagine you’re recruiting site supervisors for a national construction firm. Instead of loosely conversational interviews, you define three competencies: safety leadership, decision-making, and communication under pressure.

You ask every candidate the same three behavioural questions, capture their answers against clear scoring criteria, and involve two trained interviewers to reduce bias.

The result: faster hiring, less debate in debriefs, and clearer evidence of fit.

VALIDATED ASSESSMENTS: TURNING INSIGHT INTO PREDICTABILITY

Where structured interviews bring consistency, validated assessments bring data.

Validated assessments are tools that have been scientifically tested to measure the traits and abilities that matter for job success. These include cognitive ability, situational judgment, and personality measures that link directly to workplace behaviour.

The key word here is validated,  meaning they’ve been proven, through research, to predict performance accurately and fairly across groups.

What They Reveal

  • How candidates approach problems and make decisions.

  • How they respond to pressure or uncertainty.

  • Whether they’ll take shortcuts, seek feedback, or escalate risks.

These aren’t traits you can read from a CV. But they can make the difference between a high-performing team and a costly incident.

Example

One logistics company introduced a cognitive and safety-orientation assessment as part of its driver recruitment process. Within 12 months, it reduced safety incidents by 18% and turnover by 27%. Nothing else about the job changed,  just who they were hiring.

That’s the kind of measurable impact that happens when you shift from assumption to evidence.

THE POWER OF COMBINING THE TWO

When used together, validated assessments and structured interviews create a hiring process that’s both data-rich and human-centred.

Assessments provide the early signal, filtering large applicant pools quickly and objectively. Structured interviews add depth, testing for values, reasoning, and behavioural fit in a consistent way.

The combination does three things exceptionally well:

  1. Improves predictive accuracy. Together they can predict over 60% of performance variation, compared to less than 20% using traditional methods.

  2. Reduces bias and improves diversity. Objectivity in both stages ensures decisions are based on ability, not background.

  3. Strengthens culture. You hire for both capability and alignment, reducing turnover and improving cohesion.

What This Means for Hiring Leaders

The takeaway isn’t to abandon CVs or references altogether — they can still provide useful context. But they can no longer be the foundation.

If you’re leading hiring in 2025, your goal is not to be faster for the sake of speed; it’s to be smarter, to build systems that select for proven potential rather than polished presentation.

That means:

  • Embedding validated assessments early in the funnel.

  • Training hiring managers in structured interviewing techniques.

  • Tracking the link between selection data and on-the-job performance.

Over time, this creates a feedback loop: every hire makes the next one more precise.

GET IN TOUCH

The most effective hiring strategies today combine structure, science, and simplicity. Structured interviews bring fairness and consistency. Validated assessments bring proof.

Together, they replace intuition with intelligence, and that’s what modern hiring demands.

If you want to talk to one of our experts about our tailored solutions, get in touch with our team here, or call 03 9040 1700 to learn more.

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