RPOs managing call centre recruitment face the challenge of processing high applicant volumes while ensuring quality hires who can thrive in fast-paced, customer-facing roles.
Testgrid’s Psychometric, Aptitude, and Behavioural Assessments quickly identify candidates with the communication skills, problem-solving ability, and temperament to deliver outstanding service.

• Cognitive & Verbal Reasoning – Assess ability to understand and resolve customer queries efficiently.

• Behavioural Profiling – Spot candidates with resilience, empathy, and conflict management skills.

• Skills Testing – Verify typing speed, data entry accuracy, and multi-tasking ability.

In call centre environments, speed-to-hire is crucial to meet service level agreements and campaign deadlines.
Testgrid’s Interview Scheduler and Video Interviewing tools remove bottlenecks, allowing RPOs to process and shortlist candidates in days, not weeks.

• Automated Scheduling – Coordinate hundreds of interviews with minimal admin effort.

• Asynchronous Video Screening – Review candidate responses at any time, maintaining consistency and efficiency.

• ATS Integration – Seamlessly connect with your existing RPO recruitment systems to streamline workflows.

High turnover in call centres impacts client satisfaction and operational costs. Testgrid’s Emotional Intelligence Assessments and Psychological Safety tools help identify and develop employees who are more likely to stay and perform.

• Measure EI – Find candidates who can manage stress, build rapport, and adapt to changing demands.

• Post-Hire Development – Support clients with leadership and 360° feedback assessments to create positive, supportive team cultures.

• Evidence-Based Hiring Decisions – Use data to match candidates to roles where they’ll excel long-term.